Refund policy

If for any reason you are not 100% happy with any Outer Ego by Hondrou Twins products, you may request to be reviewed for a refund. Hondrou Twins will only accept a return for refund if the products are returned in their original packaging and condition, unused, and sent back within 14 days of delivery. No refund will be accepted for products that have been opened or are returned damaged.

Responses after a week may prohibit our ability to confirm any product damage.

All shipping costs for returns must be paid for & are the responsibility of the customer.

To request a product return, please contact us at hello@hondroutwins.com

If your order has arrived & products are damaged or faulty in any way please contact hello@hondroutwins.com to discuss further.

Only products purchased on outeregobyhondroutwins.com.au may be returned.